1. Introduction
We value your trust and are committed to protecting your privacy. This Privacy Policy explains how our boutique collects, uses, stores, safeguards, and shares personal information when you browse our website, create an account, place an order, subscribe to updates, communicate with customer support, or otherwise interact with our services. We believe privacy should be clear, transparent, and respectful, and we aim to process your information responsibly at every stage of your shopping experience.
2. Information We Collect
When you make a purchase or contact us, we may collect information such as your full name, delivery address, email address, mobile number, billing details where relevant, order preferences, support messages, and purchase history. If you register an account, we may also store login credentials in protected form, saved addresses, wish lists, and shopping preferences to improve convenience during future visits.
3. Cash on Delivery Transactions
Many of our orders are fulfilled through Cash on Delivery. Because of this model, we generally do not collect or store credit card numbers, debit card numbers, CVV codes, or similar payment credentials for COD purchases. If digital payment options become available, they may be processed by secure third-party payment providers subject to their own privacy and security practices.
4. Automatically Collected Data
When you visit our website, certain technical data may be collected automatically. This may include browser type, operating system, device type, approximate location derived from IP address, pages visited, products viewed, time spent on pages, clicks, referral sources, and system logs. Such data helps us understand website performance and customer interests.
5. How We Use Information
We use collected information to process orders, confirm purchases, coordinate deliveries, respond to support requests, manage returns and refunds, personalize your shopping experience, improve product offerings, monitor site functionality, prevent fraud, maintain security, conduct internal analytics, and comply with legal obligations. We aim to use only what is reasonably necessary for legitimate business purposes.
6. Consent
When you provide personal information to place an order, request delivery, join a mailing list, or contact our team, you consent to our use of that information for the relevant purpose. Where required by law, we may ask for additional consent before sending promotional communications or using your information for optional activities.
7. Marketing Communications
If you subscribe to promotional updates, we may send messages about new collections, seasonal launches, exclusive offers, restocks, or boutique announcements. You may opt out at any time by using the unsubscribe link in our communications or contacting customer support. Transactional messages related to orders may still be sent when necessary.
8. Cookies and Similar Tools
We may use cookies, pixels, local storage, and similar technologies to keep your cart active, remember preferences, measure traffic, improve loading speed, and personalize browsing. You can manage cookie settings through your browser. Disabling some cookies may affect certain website features or convenience functions.
9. Sharing Information
We do not sell your personal information. We may share limited information with trusted service providers that help us operate our boutique, such as couriers, warehousing partners, technology vendors, analytics providers, fraud prevention services, and customer support tools. These partners are expected to handle information appropriately and only for authorized purposes.
10. Legal Requirements
We may disclose information where required by law, court order, legal process, or regulatory request, or where reasonably necessary to enforce our policies, investigate suspicious activity, prevent fraud, protect our rights, or maintain the safety of customers, employees, or the public.
11. Data Security
We apply reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure. Measures may include controlled access systems, secure hosting environments, monitoring, and staff confidentiality practices. However, no online system can be guaranteed completely secure.
12. Data Retention
We retain information only as long as necessary for order fulfillment, customer support, legal compliance, accounting records, dispute resolution, fraud prevention, and operational needs. When information is no longer required, it may be securely deleted, anonymized, or archived where legally permitted.
13. Your Rights and Choices
Depending on applicable laws, you may have rights to request access to your personal information, ask for corrections, request deletion, withdraw consent where relevant, object to certain processing, or request a copy of data you provided. We may verify identity before responding to protect your privacy and account security.
14. Third-Party Services
Our website may contain links to social platforms, payment providers, delivery partners, or other external services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before sharing personal information.
15. Children's Privacy
Our services are intended for a general audience and are not knowingly directed to children below the minimum legal age without appropriate consent. If we become aware that information was submitted improperly, we may take reasonable steps to remove it.
16. International Processing
Depending on our systems and service providers, information may be processed or stored in different countries. Where applicable, we take reasonable steps to ensure suitable safeguards are in place for cross-border transfers.
17. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in legal requirements, technology, business operations, or customer expectations. Updated versions become effective when posted on our website unless another date is specified.
18. Contact Us
If you have any questions about this Privacy Policy or wish to submit a privacy-related request, please contact our customer support team through the details listed on our website. We will make reasonable efforts to respond promptly and professionally.